![]() The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.Īverage time elapsed between the date an order is placed, and the date that order is marked delivered. The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed. Metrics are update by 10AM CST on weekdays If a customer cancels their order, merchants may NOT attempt to contact the customer asking why they canceled the order, or attempt to convince them to place another order, etc.
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